Privacy Policy for Foodzy

Last Updated: July 27, 2026

Welcome to Foodzy ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and food delivery services operating in Kailashahar, Tripura, India.

1. Information We Collect

To provide smooth food ordering and delivery services, we collect the following types of information:

• Personal Information: Name, phone number, delivery address, and email address provided during account creation or order placement.
• Location Data: Precise or approximate location data from your mobile device to show nearby restaurants, calculate delivery charges, and ensure accurate doorstep delivery.
• Order Details: Items ordered, payment preferences, transaction history, and special delivery instructions.
• Device Information: Device model, operating system version, unique device identifiers, and mobile network information.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including to:

• Process, fulfill, and deliver your food orders.
• Enable real-time tracking of delivery drivers.
• Send order status updates, delivery confirmations, and customer support communications (via SMS, WhatsApp, or Push Notifications).
• Prevent fraudulent activities and maintain platform safety.
• Comply with statutory and regulatory obligations, including food safety standards (FSSAI compliance).

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following scenarios:

• Partner Restaurants & Delivery Executives: Sharing necessary order details, name, phone number, and delivery address to fulfill your order.
• Service Providers: Third-party services that assist in SMS delivery, app analytics, or payment processing.
• Legal Obligations: If required by law, court order, or governmental authorities.

4. Data Security & Storage

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet is 100% secure.

5. Data Retention & Account Deletion

We retain your personal information only as long as necessary for business and legal compliance. You have the right to request access to, correction of, or deletion of your personal data.

If you wish to delete your account or wipe your data from our system, please send an email to foodzy89@gmail.com with your registered mobile number. Your data will be removed within 7 business days.

6. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this policy.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Foodzy Delivery Services
Kailashahar, Unakoti, Tripura - 799280, India
Email: foodzy89@gmail.com
Phone: +91 8258823457